Personal Impact

Consider how you feel

Addressing the Personal Impact

How you feel about the significant event influences how you think and what you do.

Consider an event with which you are or have been personally involved

Now, consider how you are feeling about the event.

  • you may be upset
  • you may be lacking in confidence
  • you may feel 'strangely neutral' - why is this?
  • you may think this is an opportunity to improve patient care

Now time to reflect

Take a few moments to reflect on why you may be feeling this way. After being involved in a significant event, it is normal to feel some degree of personal responsibility for the event. However, Human Factors theory suggests that significant events are rarely fully related to the actions of a single healthcare professional. SEA research shows that there are often other work-based 'contributory factors' such as People (e.g. patient with complex illness), Activity (e.g. workload issues) and Environment (e.g. poor communication systems) that often combine to cause the significant event.

Having explored your personal feelings about the event, it is now time to reflect more objectively.

At this point, you may also feel it is useful to discuss what happened with a trusted colleague or someone close to you.

If you have any problems or queries then please get in touch with ( esea@nes.scot.nhs.uk )